Last Updated: [01/01/2025]
At GPart, customer satisfaction is our top priority. This Refund Policy outlines the terms and conditions under which customers may request a refund, ensuring fairness and transparency for both buyers and sellers.
A refund may be issued under the following circumstances:
Non-receipt of the ordered item/service within the promised timeframe
Receiving a damaged or unusable item
Significant mismatch between the received item and the listed description
Order cancellation before final confirmation by the seller
Inability of the seller to provide the item after the order is placed
To initiate a refund request, the customer must:
Contact our support team via email or their GPart account
Provide order details including invoice number and issue description
Submit supporting documents or photos if applicable
Wait for a response within 3 to 7 business days
If the refund is approved:
The amount will be credited to the user’s GPart digital wallet
Upon request, the amount can be transferred to the user’s registered bank account
Processing time may vary between 3 to 10 business days, depending on the payment method or bank
Refunds will not be issued under the following conditions:
Items that have been fully used or damaged due to misuse
Requests submitted after the legal timeframe (e.g., more than 7 days after delivery)
Opened packaging or broken seals without a valid reason
Services that have been fully delivered and cannot be undone
In case of a dispute between buyer and seller, GPart will act as a neutral mediator. Final decisions will be based on submitted evidence and platform policies.
If you have any questions or concerns regarding refunds, feel free to contact us at:
📧 Email: support@gpart.store
📍 Address: GPart, Muscat, Sultanate of Oman
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